rtf888 Privacy Policy

// 1.1 — IDENTITY INFORMATION

Basic Personal Data

During the account registration and identity verification (KYC) process, rtf888 collects the following personal information from each new member:

• Full name as shown on a valid identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth for verification of the minimum age requirement of 21 years
• Full address including postcode and state
• An active mobile phone number that can be contacted
• A valid and active email address
• Account username and password (stored in encrypted form)

// 1.2 — FINANCIAL INFORMATION

Transaction and Payment Data

To process deposits and withdrawals through available payment methods such as Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH), we keep transaction records that include:

• Amount and date of each deposit and withdrawal transaction
• Payment method used for each transaction
• Transaction reference number for verification and dispute resolution purposes
• Records of bonuses credited and related wagering requirements

We do not store your full credit or debit card number. All sensitive payment information is processed through registered and secure third-party payment providers.

// 1.3 — USAGE DATA

Technical and Activity Information

Our system automatically records technical data needed for smooth platform operation and account security:

• IP address and estimated location data at the time of login
• Device type, operating system and web browser version
• Gaming session history including date, time and game type
• Account activity logs for security and fraud investigation purposes
• Cookies and session tracking data to improve the website experience

// 2.1 — MARKETING COMMUNICATIONS

Promotional Information Preferences

If you have given your consent, rtf888 may contact you by email or SMS regarding new promotions, bonuses, platform updates and the latest gaming information. You may withdraw this consent at any time by contacting our support team via 24/7 live chat or our support email.

// 3.1 — SERVICE PROVIDERS

Technology and Operations Partners

In running the platform, rtf888 works with third-party service providers who act as data processors on our behalf. These include:

• Payment gateway providers to process financial transactions securely
• Gaming software providers from licensed international studios
• Cloud computing service providers that store data in a secure environment
• Third-party identity verification companies for KYC requirements

All these service providers are bound by strict data protection agreements and are only permitted to process your data in accordance with rtf888's specific instructions.

// 3.2 — LEGAL REQUIREMENTS

Required Disclosures

In certain situations, rtf888 may be required to disclose member personal information to authorised bodies or regulatory authorities. This occurs when:

• There is a court order or lawful request from legal authorities
• Required to comply with international licensing and regulatory obligations
• Necessary for investigation of fraud or money laundering (AML) activities
• Required to protect the security of the platform and our members

In all such cases, we only disclose the minimum information that is genuinely necessary and, where the law permits, we will notify you of any such disclosure.

// 4.1 — JENIS KUKI

Cookies We Use

The rtf888 website uses several categories of cookies to ensure proper functionality, security and a good user experience:

• Essential Cookies: Required for basic website operations such as login, session management and account security. These cookies cannot be disabled.
• Preference Cookies: Store your settings and preferences such as language, theme and display configuration for ease of use.
• Analytics Cookies: Help us understand how members use the platform so we can make ongoing improvements. This data is collected in aggregate form and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, unauthorised login attempts and to protect your account from security threats.

// 4.2 — COOKIE CONTROLS

Managing Your Cookie Settings

You can control and manage cookie settings through your web browser settings. However, disabling certain essential cookies may affect website functionality and your gaming experience. For more information on how to manage cookies in your browser, please refer to the relevant browser support documentation.

// 6.1 — RETENTION PERIOD

How Long We Keep Your Data

rtf888 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by law and our international licensing obligations. In general:

• Active account data is retained for the duration of your active membership
• Financial transaction records are retained for the period required by compliance and licensing obligations
• Security activity logs are retained for a sufficient period for fraud investigation purposes
• After an account is closed, certain data may be retained for a period defined by legal obligations before being permanently deleted

// 6.2 — INTERNATIONAL TRANSFERS

Data Storage Outside Malaysia

As rtf888 operates as an international platform, your personal information may be stored or processed on servers located outside Malaysia. In such cases, we ensure that all data transfers are carried out with protections equivalent to or greater than the standards established in Malaysia, through the use of appropriate contractual safeguards and the selection of reputable and accountable data processors.

// 7.1 — TECHNICAL PROTECTION

Platform Security Infrastructure

rtf888 invests in comprehensive technical security measures to protect members' personal information from unauthorised access, modification, disclosure or destruction. These include:

• 256-bit SSL encryption for all communications between your device and our servers
• Two-factor authentication (2FA) available for additional account protection
• Continuous 24/7 monitoring for unusual activity and security threats
• Regular security testing conducted by independent cybersecurity experts
• Tiered access controls ensuring staff can only access data required for their duties
• Regular data backups to ensure service continuity

// 7.2 — YOUR RESPONSIBILITIES

Protecting Your Account

The security of your account also depends on your own actions. We encourage every member to take the following proactive steps:

• Use a strong, unique password for your rtf888 account — do not use the same password as other accounts
• Enable two-factor authentication if available
• Do not share your login details with anyone
• Log out of your account after each session, especially on public devices
• Contact our support immediately if you suspect any unauthorised activity on your account

// 8.1 — POLICY AMENDMENTS

Periodic Privacy Policy Updates

rtf888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements or improvements to our services. Any material amendments will be communicated to you via the email registered with your account or through a prominent notification on the platform.

The date of the most recent update to this policy is shown at the top of this page. Your continued use of the rtf888 platform after any amendments is considered your acceptance of the latest version of this Privacy Policy.

// 8.2 — CONTACT US

Data Privacy Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the rtf888 support team is ready to assist you:

• 24/7 Live Chat: Reach us directly via the live chat button on our platform, available in Malay and English at all times
• Support Email: [email protected] — We aim to respond to all privacy-related enquiries within a reasonable timeframe

We encourage you to contact us first before filing a complaint with the relevant authorities, as we are prepared to resolve any concerns you may have directly and efficiently.